All posts by Danielle Sheerin

What UK financial (and other types of) firms can learn from the FFIEC social media guidance

By | Banking & Finance, Conduct Risk, Ethical Practice, Social Customer Service | No Comments

The Financial Conduct Authority (FCA) has recently announced plans to release updated guidance for financial firms operating on social media. At the moment, there is no indication about what this might contain, however, recent US social media guidelines, released by the FFIEC, provide some good insight into regulatory and risk management best practice. With this in mind, I have created a briefing document to inform UK institutions about the FFIEC guidelines and what they can learn from them. [slideshare id=30577701&doc=ffiecbriefing-140129075722-phpapp02]

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5 tips for building a successful internal social network – lessons from the frontline with Aviva Investors

By | Banking & Finance, Collaboration | No Comments

Last week, I had a very interesting catch-up with friend, Tony Stewart. Tony is an internal communications executive at Aviva Investors  and he agreed to talk me through his social business journey. Key to Aviva investor’s internal comms social initiative has been the introduction of Yammer* to help their global teams connect, collaborate and share. (*Yammer is an internal social network a bit like Twitter that allows colleagues to have real time conversations and share information – more info here) In the 18 months it has been active, Tony has seen the Yammer network thrive and currently, he estimates that…

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