Monthly Archives: December 2014

{Insert brand name} – where the customer comes first!

By | Ethical Practice, Social Customer Service | No Comments

I believe our newly connected, digital world has created a burning platform for traditional customer experience strategies. Businesses are facing a troublesome double whammy. There’s a newly empowered consumer base, with a loud voice and an unwillingness not to put up with the same old crap. Coupled with this, the rise of disruptive start-ups threatens the heart of our existing business models. Together, this means businesses have to reassess and re-evaluate their idea of the customer just to stay alive. Not convinced? Professor Richard Foster from Yale University estimates that: By 2020, more than three quarters of the S&P 500…

Read More