Monthly Archives: August 2014

What UK financial (and other types of) firms can learn from the FFIEC social media guidance

By | Banking & Finance, Conduct Risk, Ethical Practice, Social Customer Service | No Comments

The Financial Conduct Authority (FCA) has recently announced plans to release updated guidance for financial firms operating on social media. At the moment, there is no indication about what this might contain, however, recent US social media guidelines, released by the FFIEC, provide some good insight into regulatory and risk management best practice. With this in mind, I have created a briefing document to inform UK institutions about the FFIEC guidelines and what they can learn from them. [slideshare id=30577701&doc=ffiecbriefing-140129075722-phpapp02]

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